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Player Safety First

Responsible Gaming at
888stars — Play Smart

At 888stars, we believe that gambling should always be a source of entertainment — never a source of stress or financial hardship. Our responsible gaming programme gives every Bangladesh player the tools, information, and support needed to stay in control and enjoy the experience safely.

18+ Only
Strictly enforced
24 / 7
Support available
Self-Exclusion
Activate instantly
Deposit Limits
Set in ৳ BDT

1. Our Commitment to Responsible Gaming

888stars takes its duty of care to all players seriously. Responsible gaming is not a box-ticking exercise for us — it is a core value embedded across every part of our platform, from account registration to daily gameplay.

Gambling is a popular form of entertainment enjoyed by millions of players across Bangladesh. Whether you enjoy betting on the Bangladesh Premier League (BPL), spinning slots from Pragmatic Play, or playing live dealer games from Evolution Gaming, the experience at 888stars is designed to be fun, fair, and firmly within your control.

We recognise, however, that for a small number of players gambling can become problematic. Problem gambling can affect anyone regardless of background, income, or experience. That is why 888stars has invested in a comprehensive responsible gaming framework — one that gives players the means to set limits on their own behaviour, take breaks when needed, and access professional help if gambling stops being enjoyable.

Our platform incorporates both preventive tools (deposit limits, session reminders, and cool-off periods) and reactive measures (self-exclusion, account closure, and referral to support organisations). We also train our customer support team to recognise early signs of problem gambling and to respond with empathy and appropriate guidance.

Every responsible gaming feature described on this page is available at no charge to all registered 888stars players. You do not need to justify your decision to use any of them. Choosing to set a limit or take a break is a sign of self-awareness, and our platform makes it as easy as possible to do so.

Our Pledge: 888stars will never encourage players to gamble beyond their means, remove or reduce a responsible gaming limit without the player's clear request and a mandatory cooling-off period, or target responsible gaming messaging to vulnerable players with promotional offers designed to draw them back into gambling.

  • 1
    Fair Play Certified
    All games on 888stars use certified Random Number Generators (RNGs) audited for fairness. You are always playing on a level field.
  • 2
    Transparent Odds & RTP
    Return-to-player (RTP) percentages are available for every slot and table game, so you always know the house edge before you play.
  • 3
    No Pressure Environment
    888stars does not use dark-pattern design or manipulative notifications to push players into sessions they did not intend to have.
  • 4
    Underage Access Prevention
    We apply rigorous age verification at registration and monitor for any indicators that an account may be operated by someone under 18.
  • 5
    Player-First Support
    Our support team is trained in responsible gaming best practices and is available 24 hours a day, every day of the year, including Eid and public holidays.

2. Age Restriction & Verification

Playing on 888stars is strictly for adults aged 18 and above. We enforce this requirement at every stage of the player journey — from account creation through to ongoing account monitoring.

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18+ Only — No Exceptions

Any player found to be under 18 years of age will have their account immediately closed, all winnings voided, and all deposits returned. 888stars cooperates fully with any legal process relating to underage access.

How We Verify Age

888stars uses a multi-layer age verification process to ensure that only adults can register and play:

  • Self-declaration at registration: All users must confirm their date of birth and agree to our Terms & Conditions, which explicitly state the 18+ requirement.
  • KYC document verification: All accounts must complete Know Your Customer (KYC) verification using a government-issued National Identity Card (NID), passport, or driver's licence before making a withdrawal.
  • Enhanced verification triggers: Accounts that display activity patterns consistent with underage behaviour — such as playing only during school hours or unusual deposit patterns — are flagged for manual review.
  • Payment method matching: bKash, Nagad, and Rocket accounts used for deposits must be registered in the same name as the 888stars account, providing an additional layer of age and identity confirmation.

Keeping Minors Safe at Home

If you share your device with family members, including children or teenagers, we strongly recommend enabling parental control software such as Net Nanny, Qustodio, or your device's built-in family safety settings to restrict access to gambling websites. Always log out of your 888stars account when your device is not in your direct possession, and never share your login credentials with anyone.

Report Underage Access: If you suspect that a minor has accessed or is accessing a gambling account — whether on 888stars or any other platform — please contact our support team immediately at support@888stars (plain text, not a clickable link).

3. Player Protection Tools

888stars provides a comprehensive suite of player protection tools that are free to use, effective immediately upon activation, and never subject to a waiting period when the purpose is to restrict activity.

Deposit Limits
Set a maximum deposit amount in ৳ BDT on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced, and require a 7-day cooling-off period when increased.
Session Time Limits
Define the maximum number of minutes or hours you can spend in a single gaming session. When your limit is reached, you will be automatically logged out and shown a reality check message reminding you of how long you have been playing and how much you have wagered.
Loss Limits
Cap the total amount you are willing to lose over a set period. Once your loss limit is reached, you will be prevented from placing further bets until the period resets. This tool helps prevent chasing losses — one of the most common patterns in problem gambling.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a cool-off, your account remains accessible for withdrawals and account management, but all betting and gaming features are disabled.
Self-Exclusion
If you feel your gambling is out of control, you can self-exclude from 888stars for a minimum of 6 months or permanently. Self-exclusion is irreversible during the chosen period, and your account cannot be reopened until the exclusion has fully expired and a reinstatement review has been completed.
Marketing Opt-Out
Disable all promotional emails, SMS messages, and in-platform bonus notifications at any time. Players who have activated a cool-off or self-exclusion are automatically removed from all marketing lists for the duration of their restriction period.

All player protection tools are accessible through the Account Settings > Responsible Gaming section of your 888stars account. If you have difficulty locating or activating any tool, our support team is available 24/7 via live chat to assist you immediately.

4. Deposit & Spending Limits

Setting financial limits is the single most effective thing you can do to ensure your gambling remains within your personal budget. 888stars makes it easy to set and manage limits directly from your account.

How to Set a Deposit Limit

Log in to your 888stars account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Enter the maximum amount in Bangladeshi Taka (৳) that you wish to deposit over your chosen time period — daily, weekly, or monthly. The limit takes effect immediately.

Reducing vs. Increasing a Limit

Reducing a deposit limit takes effect the moment you confirm the change — there is no waiting period. This is intentional: if you decide you need to spend less, that decision should be respected immediately.

Increasing a deposit limit, or removing one entirely, is subject to a mandatory 7-day cooling-off period before the change becomes active. This gives you time to reconsider a decision made impulsively. During that 7-day window, you may cancel the increase request at any time, and the original (lower) limit will remain in force.

Wager Limits

In addition to deposit limits, you can also set maximum stake limits on individual bets or spins. This is particularly useful for slot players who wish to avoid placing large single bets during longer sessions. Wager limits can be set per spin, per hand, or per betting market depending on the game type.

Tip: Before setting any limit, review your monthly income and fixed expenses. A healthy gambling budget should come entirely from disposable entertainment money — never from savings, rent, bills, or money needed for family obligations. In Bangladesh, where bKash and Nagad make deposits frictionless, having a pre-set limit in place is especially valuable as a spending guardrail.

Reality Checks & Session Reminders

888stars can display a reality check notification at regular intervals during your gaming session. These notifications show you:

  • How long you have been playing in the current session
  • Your net win or loss for the session so far
  • The number of individual bets or spins placed
  • Your current account balance in ৳ BDT

You can configure reality check reminders to appear every 15, 30, 45, or 60 minutes. When the notification appears, you have the option to continue your session, take a break, or end the session entirely. The reminder cannot be dismissed without making an active choice — it is designed to interrupt autopilot play and prompt genuine reflection.

Account Statement Access

Your full transaction history, including all deposits, withdrawals, bets placed, and winnings received, is available in your account dashboard at all times. You can download a statement for any date range to review your gambling activity over time. Reviewing your own statement regularly is one of the most effective ways to stay aware of how much time and money you are investing in gambling.

Research shows that players who review their gambling history at least once a month are significantly more likely to recognise early warning signs and adjust their behaviour before problems escalate.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on 888stars. It is designed for players who feel that gambling is having a negative impact on their life and who want to take a definitive break.

What Self-Exclusion Means

When you activate self-exclusion on 888stars, your account is immediately suspended. You will not be able to log in, place bets, or access any gambling features for the full duration of your chosen exclusion period. The following actions are taken automatically upon self-exclusion:

  • All active sessions are terminated immediately
  • Your account is locked against login from any device
  • All pending bonus offers are cancelled
  • You are removed from all marketing and promotional communications
  • Any pending withdrawal requests that were already submitted will continue to be processed
  • Your account balance is preserved and will be available for withdrawal once the exclusion period ends and reinstatement has been reviewed

Exclusion Period Options

888stars offers the following self-exclusion periods:

  • 6 months — the minimum period, suitable for players seeking a medium-term break
  • 1 year — recommended for players who have noticed consistent negative impacts from gambling
  • 3 years — for players who want a long-term enforced break
  • Permanent exclusion — irreversible; your account will be closed and your data retained only as required by law

What Happens When the Period Ends

At the end of a temporary self-exclusion period, your account is NOT automatically reopened. You must contact our support team to request reinstatement, and a 7-day reflection period is enforced before the account is reactivated. This ensures that returning to gambling is a deliberate, considered decision — not a reflexive one made the moment the exclusion clock runs out.

Important: During your self-exclusion period, please do not attempt to open a new 888stars account. Creating a new account to circumvent an active self-exclusion is a violation of our Terms & Conditions and will result in the immediate closure of the new account and the voiding of any funds deposited.

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How to Self-Exclude
Go to Account Settings > Responsible Gaming > Self-Exclusion in your 888stars account. Select your desired exclusion period and confirm your decision. The exclusion activates instantly — no waiting period applies.
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Via Live Chat
If you are in distress and want to self-exclude immediately, contact our support team via live chat. An agent will activate self-exclusion on your behalf within minutes, without requiring you to navigate the account settings yourself.
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Via Email
Email support@888stars (plain text, not a clickable link) with the subject line "Self-Exclusion Request". State your registered username and your chosen exclusion period. We will process the request and confirm by return email within 24 hours.
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Reinstatement Process
After a temporary exclusion ends, contact support to request reinstatement. A 7-day cooling-off window applies. We may ask you to confirm that you have engaged with a counselling or support service before reactivation — this is optional, but strongly encouraged.

6. Warning Signs of Problem Gambling

Problem gambling often develops gradually. Recognising the early warning signs — in yourself or in someone you care about — is the first and most important step toward getting help.

Signs to Watch in Yourself

The following behaviours may indicate that gambling is becoming a problem rather than a pleasure. If you recognise three or more of these patterns in your own behaviour, we encourage you to use our responsible gaming tools or speak to a support professional:

Spending more money on gambling than you planned or can afford
Chasing losses — betting more to try to recover money already lost
Lying to family or friends about the amount of time or money spent gambling
Gambling to escape feelings of stress, anxiety, loneliness, or depression
Feeling restless, irritable, or anxious when not gambling
Borrowing money or selling possessions to fund gambling
Neglecting work, study, or family responsibilities because of gambling
Continuing to gamble even after deciding to stop or cut back

A Simple Self-Assessment

Ask yourself the following four questions honestly. If you answer "Yes" to two or more, it is worth reaching out for support:

  • Have you ever felt the need to gamble with increasing amounts of money to get the same feeling of excitement?
  • Have you ever lied to someone close to you about how much you gamble?
  • Has gambling ever caused you to feel guilty, ashamed, or regretful?
  • Have you ever gambled to escape a problem or to relieve feelings of helplessness, guilt, anxiety, or depression?

These questions are adapted from internationally recognised problem gambling screening tools. They are not a clinical diagnosis, but they are a useful starting point for self-reflection.

Signs in Someone You Know

If you are concerned about a friend or family member, look for these behavioural changes:

  • Unexplained financial difficulties or frequent requests to borrow money
  • Withdrawal from social activities, family events, or hobbies they previously enjoyed
  • Mood swings — particularly irritability after returning from a gambling session or when unable to access gambling
  • Secretive behaviour around their phone or computer, particularly regarding financial transactions via bKash or Nagad
  • Missing work, school, or important family commitments without clear explanation

If you are worried about someone, approach the conversation with care and without judgment. Expressing concern from a place of genuine love and support is far more effective than criticism or ultimatums. Encourage them to seek help and, if appropriate, offer to accompany them to a support session.

Remember: Problem gambling is a recognised health condition, not a moral failing. With the right support, recovery is absolutely possible. Thousands of people across Bangladesh and around the world have successfully regained control of their gambling behaviour with professional guidance.

7. Support & Help Resources

If you feel that gambling is negatively affecting your life, you do not have to face it alone. The following resources and services can provide confidential guidance, counselling, and practical support.

Kaan Pete Roi — Bangladesh
A volunteer-run emotional support helpline based in Bangladesh offering confidential listening and crisis support in a culturally sensitive context. Available to anyone experiencing distress, including gambling-related anxiety or depression.
Gamblers Anonymous
An international fellowship of men and women who have shared their experience, strength, and hope to solve their common problem and help others recover from a gambling problem. Peer support groups are available online for players in Bangladesh.
GamCare
GamCare provides information, advice, and counselling for people affected by gambling harm. Their online resources, self-help tools, and professional counselling services are accessible internationally, including from Dhaka, Chittagong, and Sylhet.
National Mental Health Institute (NIMH), Bangladesh
The National Institute of Mental Health in Dhaka provides outpatient psychiatric and psychological services. Gambling disorder is a recognised condition that can be addressed by mental health professionals at NIMH and affiliated hospitals across the country.
BeGambleAware
BeGambleAware operates a free, confidential helpline and online chat service staffed by trained advisers who specialise in gambling harm. Their website also includes a self-assessment tool and a directory of local support services.
888stars Responsible Gaming Team
Our own dedicated responsible gaming team is available 24 hours a day via live chat and email. We can activate protective tools on your behalf, provide referrals to external support organisations, and guide you through the self-exclusion process with compassion and no judgment.

Confidentiality assured: All responsible gaming enquiries submitted to 888stars — whether via live chat, email, or account settings — are treated with complete confidentiality. Your decision to seek help or activate a protective tool will never affect your account standing, your withdrawal eligibility, or any future reinstatement review beyond the standard responsible gaming protocols described on this page.

8. Contact Our Team

Our responsible gaming support team is ready to help you at any time. Whether you want to activate a limit, ask a question, or simply talk through your situation, we are here — judgment-free, every day of the year.

How to Reach Us

You can contact the 888stars responsible gaming team through the following channels. All contact methods are available around the clock, including during Ramadan, Eid, Pohela Boishakh, and all Bangladesh public holidays:

  • Live Chat: Available directly inside your 888stars account dashboard. Connect to a responsible gaming-trained agent in under two minutes on average.
  • Email: Write to our support team at support@888stars (plain text — not a clickable link). Use the subject line "Responsible Gaming" to ensure your message is routed to a specialist agent.
  • Account Settings: Most responsible gaming tools — deposit limits, cool-off periods, session reminders, self-exclusion — can be activated directly in Account Settings > Responsible Gaming without needing to contact support at all.

Response Times

Live chat responses are typically immediate during peak hours and within 5 minutes at off-peak times. Email enquiries are responded to within 24 hours. Self-exclusion requests submitted via email are treated as high-priority and are processed within 2 hours of receipt, even outside normal business hours.

For urgent self-exclusion requests, always use live chat rather than email to ensure the fastest possible response. If live chat is unavailable for any reason, email support@888stars with "URGENT: Self-Exclusion" as the subject line.

What to Expect When You Contact Us

When you reach out to our responsible gaming team, here is what you can expect from the interaction:

  • No judgment: Our agents are trained to respond to responsible gaming concerns with empathy and without making you feel ashamed or embarrassed about your situation.
  • Clear options presented: We will walk you through all available tools and help you choose the one best suited to your circumstances — whether that is a short cool-off period, a deposit reduction, or full self-exclusion.
  • Immediate action: Any protective measure you request during the conversation will be activated on your account before the chat or call ends.
  • External referrals: If our in-platform tools are not sufficient for your situation, we will provide contact details for professional counselling and support services that are accessible from Bangladesh.
  • Follow-up: For players who have activated self-exclusion, our team will not send promotional emails during the exclusion period. We may send a single check-in message close to the end of a temporary exclusion to remind you of the reinstatement process and available support resources.

888stars is committed to being a safe and reliable platform for entertainment. Player wellbeing is not secondary to commercial growth — it is the foundation on which sustainable, trusted gaming is built. We are proud to serve the Bangladesh community with that commitment at the forefront of everything we do.

Play Responsibly with 888stars

Set your limits, stay in control, and enjoy the entertainment 888stars has to offer — cricket betting, live slots, and more — safely and within your budget.

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