888stars
Privacy Policy
At 888stars, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and the rights you hold over your own information as a player on our Bangladesh platform.
Privacy at a Glance
Before reading the full policy, here is a plain-English summary of the most important things 888stars does to protect your data and respect your privacy rights.
Every page and transaction on 888stars is secured by 256-bit SSL/TLS encryption. Your personal details, login credentials, and payment information are transmitted through an encrypted channel that cannot be read by third parties.
As a registered player on 888stars, you have the right to access, correct, download, or request deletion of your personal data at any time. Submit a request through our support team and we will respond within 30 days in accordance with applicable data protection standards.
888stars does not store full card numbers, bKash PINs, Nagad credentials, or Rocket account passwords on our servers. Payment processing is handled by certified third-party payment partners using their own secure, compliant infrastructure.
888stars does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. Your data is used exclusively to operate your account, process transactions, comply with legal obligations, and improve our services.
We use cookies and similar tracking technologies to keep you securely logged in, remember your preferences, and understand how players use our platform. You can manage your cookie preferences at any time through our cookie settings tool or your browser settings.
Our support team is available 24 hours a day, 7 days a week, to handle all privacy-related enquiries, data access requests, and complaints. You can reach us via live chat on the platform or by emailing support@888stars (plain text — not a clickable link).
1. Data We Collect
888stars collects personal data from you in several ways: directly when you register and use your account, automatically as you interact with our platform, and occasionally from trusted third-party sources to fulfil legal and operational obligations. Below is a detailed breakdown of the categories of personal data we collect and the circumstances under which each category is gathered.
1.1 Registration & Account Data
When you create an account on 888stars, we collect the information you provide in the registration form. This includes:
- Your full legal name, as it appears on your government-issued identity document
- Your date of birth (used to verify that you are aged 18 or above)
- Your email address and mobile phone number
- Your chosen username and an encrypted version of your password
- Your residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postcode
- Your preferred currency (Bangladeshi Taka, ৳) and language preference
1.2 Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and to prevent fraud, underage gambling, and money laundering, we collect and securely store copies of identity and address verification documents. These may include:
- National Identity Card (NID) — front and back images
- Passport biographic page or driver's licence
- A recent utility bill or bank statement as proof of address (issued within 90 days)
- A selfie photograph for liveness verification purposes
- Proof of payment method (e.g., screenshot of bKash or Nagad account registered in your name)
KYC documents are handled with the highest level of care and accessed only by authorised compliance team members on a need-to-know basis.
1.3 Financial & Transaction Data
When you make deposits or withdrawals on 888stars, we record transactional information to maintain accurate account records, detect fraud, and comply with applicable financial regulations. This includes:
We do not store full card numbers or mobile financial service PINs. All sensitive payment credentials are handled exclusively by our certified third-party payment processors.
1.4 Gaming & Betting Activity Data
We record your gaming and sports betting activity on 888stars. This includes game titles played, bet amounts placed, wager outcomes, session start and end times (in Bangladesh Standard Time, UTC+6), bonus usage, and responsible gaming tool activations. This data is used to manage your account, calculate bonuses, identify problem gambling patterns, and improve the platform.
1.5 Technical & Device Data
When you access 888stars, our systems automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, referring URL, and pages visited. This data is used for security purposes, fraud detection, platform optimisation, and aggregate analytics. We do not use this data to build individual advertising profiles.
1.6 Communications Data
If you contact our support team via live chat, email, or any other channel, we retain a record of the communication, including your messages and our responses. This enables us to provide continuity of support, resolve disputes, and improve our customer service quality. Support communications are retained for a minimum of two years.
2. How We Use Your Data
888stars processes your personal data on the basis of one or more lawful grounds: contractual necessity (to operate your account and deliver the services you signed up for), legal obligation (to comply with KYC, anti-money laundering, and responsible gaming regulations), legitimate interest (to maintain the security and integrity of the platform), and in limited cases, your consent (for optional marketing communications).
2.1 Account Operation & Service Delivery
The primary use of your personal data is to create and manage your 888stars account, process your deposits and withdrawals in Bangladeshi Taka (৳), provide access to casino games and cricket/sports betting, administer bonuses and promotions, and communicate with you about your account status, security alerts, and service updates.
2.2 Identity Verification & Fraud Prevention
We use your registration and KYC data to verify your identity and age (18+ requirement is strictly enforced), prevent fraud and unauthorised account access, detect and investigate suspicious financial activity, and comply with anti-money laundering obligations. Fraud prevention systems may process your IP address and device fingerprint in an automated manner. Where automated processing leads to an account restriction, you have the right to request human review.
2.3 Responsible Gaming
888stars uses your gaming activity data to monitor for signs of problem gambling behaviour, enforce deposit limits and time-out periods set by you, facilitate self-exclusion requests, and generate account statements that help you track your own gambling activity. Responsible gaming data processing is carried out in your direct interest and cannot be opted out of while your account is active.
2.4 Legal & Regulatory Compliance
We are required by applicable law to retain certain categories of personal and financial data for defined minimum periods. We will share your data with law enforcement, financial intelligence units, or other regulatory authorities if required to do so by a legally binding order, court warrant, or equivalent compulsion. In such cases, we will notify you to the extent permitted by law.
2.5 Platform Improvement & Analytics
We use aggregated, anonymised technical and behavioural data to analyse how players use 888stars, identify performance bottlenecks, test new features, and improve the overall user experience. Individual players are not identifiable in our analytics reports. We do not share individual-level analytics data with third parties.
2.6 Marketing Communications (Opt-In Only)
With your explicit consent, 888stars may send you promotional emails or SMS messages about new games, seasonal offers (such as Pohela Boishakh specials, Eid promotions, or BPL cricket betting offers), and VIP rewards. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your account preferences or by contacting our support team. Withdrawal of marketing consent does not affect service communications related to your account.
888stars never uses your personal data to make fully automated decisions that produce legal or similarly significant effects without human oversight. If an automated system flags your account for review, a member of our compliance team will conduct a manual assessment before any permanent action is taken.
4. Data Sharing & Disclosure
888stars does not sell or rent your personal data to any third party. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose.
4.1 Payment Processing Partners
To process your deposits and withdrawals, we share the necessary transactional details with our certified payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard processing gateways. These partners receive only the data required to complete the transaction and are contractually bound to handle it in accordance with applicable financial data security standards.
4.2 Game Software Providers
When you play games on 888stars, your gameplay data (such as bet amount, game result, and session identifier) is shared with the relevant game provider — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary to deliver the game, validate results, and resolve disputes. Game providers are not permitted to use this data for purposes beyond game delivery and integrity verification.
4.3 Regulatory & Law Enforcement Authorities
We will disclose personal data to competent authorities when legally required to do so by a court order, regulatory directive, or equivalent legally binding instrument. This may include financial intelligence units investigating money laundering, law enforcement agencies investigating fraud or criminal activity, or regulatory bodies conducting compliance audits. 888stars will challenge any disclosure request that it believes to be unlawful or disproportionate.
4.4 Identity Verification Service Providers
To complete KYC verification, we may share identity documents with authorised third-party identity verification services. These providers process your documents solely to verify authenticity and return a verification result to 888stars. They are not permitted to retain, use, or share your documents for any other purpose, and are bound by strict data processing agreements.
4.5 Responsible Gaming Databases
Where required by applicable responsible gaming frameworks, 888stars may share the fact of a player's self-exclusion request with designated responsible gaming databases or exclusion registries to prevent the player from circumventing their own exclusion by registering on a new account or a partner platform. This processing is carried out in the direct interest of player welfare and is mandated by responsible gaming best practice.
Important: Under no circumstances does 888stars share your personal data with third-party marketers, data brokers, social media advertising platforms, or any other commercial entity for promotional, profiling, or revenue-generating purposes outside of the services you signed up for.
5. Data Retention
888stars retains your personal data for as long as your account remains active and for defined periods after account closure, in accordance with legal obligations and legitimate operational needs. The following table sets out our standard retention periods by data category.
When a retention period expires, data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.
If you request deletion of your account before a mandatory retention period has expired, we will close your account and restrict access to your personal data for internal use, but will retain the minimum data necessary to fulfil our legal obligations for the periods specified above. You will be informed of this at the time of your deletion request.
888stars conducts periodic data audits to ensure that personal data is not retained beyond its applicable retention period. If you believe your data is being retained longer than necessary, you may raise a concern with our Data Protection Officer at support@888stars (plain text — not a clickable link).
6. Your Privacy Rights
As a player on 888stars, you hold a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without undue restriction. All requests are processed within 30 days of receipt, or within a reasonable extended period where the request is complex or involves a large volume of data (in which case we will inform you of the delay).
To exercise any of the above rights, please contact our support team via live chat or email us at support@888stars (plain text — not a clickable link). We may need to verify your identity before processing your request to ensure we are not disclosing or deleting data in response to an unauthorised request.
7. Data Security
888stars takes the security of your personal data seriously and employs a comprehensive set of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, and destruction.
7.1 Technical Security Measures
- 256-bit SSL/TLS Encryption: All data transmitted between your device and 888stars servers is encrypted using industry-standard TLS 1.2 or higher protocols.
- Encrypted Data Storage: Sensitive fields such as passwords, identity document references, and payment method identifiers are stored using strong one-way hashing or reversible encryption algorithms with securely managed keys.
- Firewalls & Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls, real-time intrusion detection systems, and distributed denial-of-service (DDoS) mitigation technology.
- Access Controls: Access to production systems and personal data is restricted to authorised personnel only, enforced through role-based access controls, multi-factor authentication, and detailed access audit logs.
- Regular Security Audits: We conduct periodic vulnerability assessments and penetration tests on our platform to identify and remediate potential security weaknesses before they can be exploited.
- Secure Development Practices: Our development team follows secure coding guidelines, and all code changes undergo security review before deployment to the production environment.
7.2 Organisational Security Measures
- All employees and contractors with access to personal data are subject to confidentiality obligations and receive regular data protection and security awareness training.
- Access to player personal data is granted on a strict need-to-know basis. Only staff whose specific job function requires access to a given category of data are permitted to view it.
- Third-party service providers who process data on our behalf are vetted for security compliance and are bound by data processing agreements that mandate equivalent security standards.
- We maintain an incident response plan that enables us to detect, investigate, contain, and remediate data security incidents in a structured and timely manner.
7.3 Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, 888stars will notify affected players without undue delay, providing clear information about the nature of the breach, the categories of data involved, the likely consequences, and the measures we have taken or propose to take to address the breach and mitigate its effects. Notifications will be sent to the email address registered on your account.
Your Role in Security: While 888stars implements robust server-side security, the security of your account also depends on how you manage your credentials. Never share your password, OTP, or bKash/Nagad PIN with anyone — including anyone claiming to be 888stars staff. Our team will never ask for your password or payment PIN.
8. Contact & Data Protection Officer
If you have any questions, concerns, or complaints about this Privacy Policy or about the way 888stars handles your personal data, we encourage you to contact us in the first instance so that we can address your concern promptly and directly.
8.1 General Privacy Enquiries
For general privacy questions, data subject requests, or to update your marketing preferences, please contact our support team through the live chat feature available on the 888stars platform, or write to us at:
support@888stars
8.2 Data Protection Officer
888stars has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection obligations. The DPO reviews data processing activities, handles escalated privacy complaints, and serves as the point of contact for regulatory enquiries related to personal data. You may direct formal data protection complaints or complex data subject requests directly to the DPO at the same support email address, marking your message with the subject line "Attention: Data Protection Officer".
8.3 Policy Updates
888stars reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a prominent notice on the 888stars platform for a minimum of 30 days before the changes take effect. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of 888stars after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.
8.4 Governing Language
This Privacy Policy is written and published in English. In the event of any conflict between an English-language version of this policy and any translated summary or communication, the English-language text shall prevail.
This Privacy Policy was last reviewed and updated in January 2026. If you have accessed this page from a cached or printed version, please visit 888stars/privacy-policy to ensure you are reading the most current version of this document.
Ready to Explore 888stars?
Now that you understand how we protect your data, dive into the full casino experience — cricket betting, live slots, and more — all secured by the privacy standards described above.